Privacy Notice
Introduction
Rober Limited takes your privacy seriously. This Privacy Notice explains how we collect, use, store and protect your personal data when you interact with us, including when you use our website, request information or documentation, or purchase our products and services.
Rober Limited is the data controller responsible for your personal data.
Our personal information handling policies and procedures are developed in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, together with applicable legislation relating to electronic marketing and communications.
1. What information do we collect?
We collect and process personal data about you when you interact with us, use our website, request information from us, or purchase goods and services from us.
The personal data we process may include:
- your name;
- your company or organisation name;
- your job title or role;
- your work or home address;
- your email address;
- your telephone number;
- information about products, manuals or other information you request from us;
- information you provide when communicating with us;
- information relating to your use of our website, including your IP address and information about the browser or device you use;
- internet browser and operating system information; and
- any other information you voluntarily provide to us.
We do not require you to create an account or login to use our website.
Where you request an instruction manual, technical document or other downloadable information from our website, we may ask you to provide information such as your name, company name, email address and telephone number. We collect this information so that we can provide you with the information you have requested and, where appropriate, understand which of our products and services may be of interest to you.
2. How do we use this information and what is the legal basis for this use?
We process the personal data listed above for the following purposes:
- to provide products, services, information and documentation that you have requested from us;
- to establish and fulfil a contract with you, for example, if you make a purchase from us or enter into an agreement to provide or receive services. This may include verifying your company identity, taking payments, communicating with you, providing customer services and arranging the delivery or other provision of products or services;
- to respond to enquiries, comments or complaints and to investigate any complaints received from you or others about our website, products or services;
- to comply with applicable law and regulation;
- in accordance with our legitimate interests in protecting Rober Limited’s legitimate business interests and legal rights, including in connection with legal claims, compliance, regulatory and investigative purposes;
- to monitor and improve the use, performance, security and functionality of our website, products, content and services;
- to personalise our communications, website, products or services where this is appropriate and permitted by law;
- to conduct market research and surveys;
- to prevent fraud, misuse or other unlawful activity; and
- where applicable, to process payments and carry out appropriate checks using third-party payment or fraud-prevention providers.
Direct marketing
We may use your personal data to provide information about Rober Limited’s products, services, new products, product developments, promotions and other information that may be relevant to you.
Where we are required to obtain your consent to send direct marketing communications, we will ask for that consent separately from your agreement to this Privacy Notice. Marketing consent will not be a condition of requesting or downloading an instruction manual or other information from our website.
Where you have provided consent to receive marketing communications, you can withdraw your consent at any time. You can do this by using the unsubscribe facility provided in our marketing communications or by contacting us using the details provided in this Privacy Notice.
We may also contact existing customers or business contacts with relevant marketing communications where this is permitted by applicable data protection and electronic marketing legislation.
Where we contact you by telephone for marketing purposes, we will comply with applicable laws and regulations relating to telephone marketing.
3. With whom and where will we share your personal data?
We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Notice.
These may include:
- our professional advisers, such as auditors and external legal and financial advisers;
- marketing and communications agencies where they have agreed to process your personal data in accordance with applicable data protection legislation;
- email marketing and communications service providers;
- market research companies;
- our suppliers, business partners and subcontractors;
- website hosting, maintenance and technical support providers;
- search engine and web analytics providers;
- payment providers and fraud-prevention providers, where applicable; and
- other service providers who process personal data on our behalf.
Personal data may also be shared with government authorities and/or law enforcement officials where required by law or where necessary for the protection of our legal rights and legitimate interests.
Where we use third-party service providers to process personal data on our behalf, we require them to process that information in accordance with applicable data protection legislation and our instructions.
In the event that our business, or any part of it, is sold, transferred or integrated with another business, your personal data may be disclosed to our advisers and those of any prospective purchaser and may be transferred to the new owners of the business where legally permitted.
4. How long will you keep my personal data?
We will not retain your personal information for longer than is necessary for the purposes for which it was collected.
We may retain information for longer where we are required to do so by law, where it is necessary to meet regulatory requirements, resolve disputes, prevent fraud or abuse, or establish, exercise or defend legal claims.
Where you are a customer, we will generally retain your information for the duration of our contractual relationship with you and for a period afterwards where necessary for legitimate business, legal or regulatory purposes.
Where you are a prospective customer and have provided your details, including through a request to download an instruction manual or other product information, we will retain your information for as long as it is reasonably necessary for the purpose for which it was collected.
Where you have expressly consented to receive marketing communications, we will retain appropriate records of your marketing preferences and consent for as long as necessary to demonstrate and administer those preferences.
We may retain information relating to marketing activity for a reasonable period after you have withdrawn your consent or opted out, where necessary to ensure that your preference is respected and to maintain appropriate suppression records.
We will retain your data for a short period beyond any specified retention period to allow information to be reviewed and deletion to take place.
In some circumstances, applicable laws may require Rober Limited to retain certain information for specific periods.
5. Security
The security of your personal data is very important to us.
We have appropriate technical and organisational measures in place to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage.
Personal data may be processed by Rober Limited and by our service providers in the UK, European Economic Area or other countries where this is necessary to provide our services or operate our systems.
Where we transfer personal data outside the UK or European Economic Area, we will ensure that the transfer is made in accordance with applicable data protection legislation and that appropriate safeguards are in place to protect your personal data.
We will notify you where we are legally required to do so if a personal data breach occurs that is likely to result in a risk to your rights and freedoms.
6. What are my rights in relation to my personal data?
Under applicable data protection legislation, you have a number of rights in relation to your personal data.
You may have the right to:
- ask us not to process your personal data for direct marketing purposes;
- withdraw your consent where we rely on consent to process your personal data;
- ask us to correct inaccurate or incomplete personal data;
- request access to the personal data we hold about you;
- request that we erase your personal data in certain circumstances;
- ask us to restrict the processing of your personal data in certain circumstances;
- object to certain processing of your personal data, including processing based on legitimate interests; and
- where applicable, request that personal data you have provided to us is supplied in a structured, commonly used and machine-readable format.
You can exercise your right to opt out of marketing by using the unsubscribe facility included in our marketing communications or by contacting us directly.
If you have a complaint about how we have handled your personal data, please contact us in the first instance using the details below. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.
7. Where can I find more information about Rober Limited’s handling of my data?
If you have any questions about this Privacy Notice, how Rober Limited processes your personal data, or wish to exercise any of your rights, please contact us using the details below.
Data Protection Officer
Becky Rabasté
becky@speedplastics.co.uk
Business Relationship Manager
Julia Winder
julia@roberlimited.com
This Privacy Notice may be updated from time to time to reflect changes in our practices, services or applicable legislation. The latest version will be published on our website.
